Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, day admission appointments are available. A day admission means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours or for the day. Usually, we will ask you to bring your pet in sometime in the morning, so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and give you discharge instructions.

If you are going to be more than 10 minutes late to your appointment, we would kindly ask that you reschedule your appointment. We want to be able to spend as much time as is needed with you and also with the other appointments that are coming in.


Patient Arrival Policy

For your and your pet’s protection and for the protection of other clients and their pets, please have your dog controlled and on a leash while in the waiting room and exam room. Cats also need to be properly confined in a carrier or on a leash. If you do not have one, please ask for one prior to getting your pet out of the car. We have had animals escape from their owner, coming into and leaving the hospital, and some were never recovered. We also ask that you not help with the restraint of your pet while being worked on. We have staff trained in the proper manner of restraining a pet while a procedure is being done. While they might not normally bite you, the owner, when in a strange environment and perhaps feeling pain, may bite you in an attempt to bite us.

When arriving for your appointment, please call our office from the parking lot before coming into the building. We want to ensure that animals coming into and exiting the building are not going to meet in the doorways. Some of our patients are grumpy at the vet and need more personal space.


Payment Policy

Fees charged reflect the value and quality of the services provided. We strive to provide optimum service by maintaining staff training and education and maintaining high-quality medical equipment. Fees are due at the time of service or when your pet is discharged after hospitalization. We may require a deposit prior to hospitalization or medical or surgical treatment. Deposits are required for scheduling new client appointments and surgery appointments. Deposits are refundable up to 24 hours prior to your scheduled check-in time. We accept MasterCard, Visa, and Discover in person or over the phone, and we accept cash in person. We do not accept checks. We will always do our best to provide an accurate treatment plan so that you are kept informed as to charges accrued. We ask that you please communicate with us prior to services being performed if you have financial concerns. We also offer third-party financing through Care Credit and ScratchPay in person or over the phone.

You are encouraged to discuss charges before services are performed. We try to always offer all medical services that are indicated for your pet. The final medical plan for your pet will be a combination of our recommendations and your choice to allow us to do so. Our plans and recommendations may change based on patient response and diagnostic results. Daily updates of your bill on hospitalized patients can easily be provided if requested.

We must assess your pet’s health and medical needs prior to preparing a written estimate of charges for all but basic well pet services. Each patient is given individual attention based on variables, including their overall health and lifestyle history.